Member owned and operated, the NHIT’s exclusive partnership with Harvard Pilgrim Health Care makes it the only non-profit Trust working with a non-profit insurer in New Hampshire.
The NHIT plan portfolio offers a wide variety of HPHC medical and prescription drug plans designed to meet the needs of our members.
Director of Member ProgramsKirstin is responsible for many aspects of the NHIT Health Program. She works with member groups and the NHIT team to create innovative plan design options, wellness initiatives and overall administrative systems and processes that assist the NHIT members. She works to ensure that all members and employees are satisfied with the level of service they receive from both the Trust and Harvard Pilgrim Health Care. Kirstin holds a Bachelor’s Degree from the University of New Hampshire’s Whittemore School of Business and Economics and a Master’s Degree from Southern New Hampshire University. She also holds a graduate certificate in Human Resource Management and a New Hampshire State Producers License for Life, Accident and Health Insurance.
Senior Member Services RepresentativeMcKenzie works directly with the NHIT membership and assists with many functions of the program including but not limited to; benefits and coverage questions, administrative processes, open enrollment and material inventory. She works to ensure that all NHIT members are satisfied with the level of service they receive from both the Trust and Harvard Pilgrim Health Care. When she isn’t working directly with the Membership, McKenzie is responsible for creating and implementing new plan designs, marketing materials, and Member Communications. She holds a Bachelor’s Degree in Management from Plymouth State University.
Enrollment & Billing Coordinator
Amy supports the NHIT and its members by assisting with all enrollment and billing transactions, helping groups with enrollment related questions and as a liaison between each member and Harvard Pilgrim. Amy has more than 20 years of experience in enrollment and billing, project management, customer service, quality assurance and business analysis. She also holds a seat on the Board of The Working Dog Foundation.
Robin supports the NHIT team and the administrator by assisting with day-to-day operations and administrative processes within the office. Robin comes to us with more than 25 years of administrative and customer service experience, including public relations and marketing. Having worked in both the private and public sector, Robin joins the team after fifteen years as a paraprofessional in Grades K-4 at Bow Elementary School.
Wellness Program ManagerMeredith leads the wellness program development and works directly with members to design custom-made work-site wellness programs for employees and their families. She completed her Masters of Education in Health Education and Health Promotion from Plymouth State University and received a Bachelor’s of Science in Applied Exercise Science from the University of New England. Meredith specializes in fitness and weight management, basic and sport nutrition, stress management and wellness program design. She is also a Certified Personal Trainer, Licensed Massage Therapist, and Smoking Cessation Facilitator.
Senior Wellness ConsultantBrittany is a Certified Nutrition and Wellness Consultant who works directly with the Wellness Program Manager. She assists with wellness projects, presentations, wellness challenges, newsletters and meets with members who have an interest in initiating a wellness program. Brittany attended Plymouth State University where she earned a Bachelor’s Degree in Health Education with a Health Promotion Option and a Minor in Professional Communications.
AdministratorAl is president of Albert C. Jones Employee Benefits, Inc., in Concord, NH, which specializes in the establishment and administration of insured and self-funded pools for public sector associations. For over three decades he has advised associations, insurance companies, HMOs and public entities. Al has worked with public and private sector associations across the country developing health, workers’ compensation and property and liability pools. Active in the employee benefit industry for over 42 years, he has owned several independent insurance agencies, a third party claims administrator and consulting and brokerage firms. He was a Senior Vice President of Sedgwick Noble Lowndes, an international benefits consulting organization. A graduate of Dartmouth College, he has a Masters of Financial Services from the American College in Bryn Mawr, PA.
Albert C. Jones Employee Benefits
We’re proud of the clinical quality our provider network and Harvard Pilgrim care management professionals deliver to our members every day, as well as our customer service team’s dedication to getting members the answers they need, when they need them.