Meet the Team
Our dedicated team delivers on our promise to offer the highest quality health care to our members through unique & engaging wellness initiatives & outstanding customer service.
Albert C. Jones
Trust Administrator
Al is president of Albert C. Jones Employee Benefits, Inc., in Concord, NH, which specializes in the establishment and administration of insured and self-funded pools for public sector associations. For over three decades he has advised associations, insurance companies, HMOs and public entities. Al has worked with public and private sector associations across the country developing health, workers’ compensation and property and liability pools. Active in the employee benefit industry for over 42 years, he has owned several independent insurance agencies, a third party claims administrator and consulting and brokerage firms. He was a Senior Vice President of Sedgwick Noble Lowndes, an international benefits consulting organization. A graduate of Dartmouth College, he has a Masters of Financial Services from the American College in Bryn Mawr, PA.
Jeff Reardon
Deputy Administrator –
Member Development
Jeff joined NHIT officially in September 2019 after working closely with our team as an independent agent since our inception in 2012. Prior to joining NHIT, Jeff worked exclusively in the public sector space, providing employee benefits and risk management services to New Hampshire cities, towns, schools, and counties. His role at Interlocal Trust is focused on marketing and new member engagement. Jeff is a graduate of Southern New Hampshire University with a B.S. in Finance, an Accredited Adviser in Insurance (AAI) with The Institutes, and a Certified Insurance Counselor (CIC) with The National Alliance. He also holds Life, Accident & Health, Property & Casualty, and Variable Life & Annuity producer licenses with the New Hampshire Insurance Department.
McKenzie MacDougall
Member Services Manager
McKenzie works directly with the NHIT membership and assists with many functions of the program including but not limited to; benefits and coverage questions, administrative processes, open enrollment and material inventory. She works to ensure that all NHIT members are satisfied with the level of service they receive from both the Trust and Harvard Pilgrim Health Care. When she isn’t working directly with the Membership, McKenzie is responsible for creating and implementing new plan designs, marketing materials, and Member Communications. She holds a Bachelor’s Degree in Management from Plymouth State University and currently holds a seat on the Board of Womenade of Concord.
Tricia Smith
Member Services Representative
Tricia works directly with the Member Services Team in assisting member groups with benefits and coverage questions, administrative processes and open enrollment. Prior to joining the Trust, Tricia worked for our partner, Davis & Towle Insurance Group, in the Group Benefits Department. She has extensive group benefits knowledge and experience in both private and public sectors.
Meredith McGilvray
Wellness Program Manager
Meredith leads the wellness program development and works directly with members to design custom-made work-site wellness programs for employees and their families. She completed her Masters of Education in Health Education and Health Promotion from Plymouth State University and received a Bachelor’s of Science in Applied Exercise Science from the University of New England. Meredith specializes in fitness and weight management, basic and sport nutrition, stress management and wellness program design. She is also a Certified Personal Trainer, Licensed Massage Therapist, and Smoking Cessation Facilitator.
Brittany White
Senior Wellness Consultant
Brittany is a Certified Nutrition and Wellness Consultant who works directly with the Wellness Program Manager. She assists with wellness projects, presentations, wellness challenges, newsletters and meets with members who have an interest in initiating a wellness program. Brittany attended Plymouth State University where she earned a Bachelor’s Degree in Health Education with a Health Promotion Option and a Minor in Professional Communications.
Amy Laurendeau
Enrollment & Billing Coordinator
Amy supports the NHIT and its members by assisting with all enrollment and billing transactions, helping groups with enrollment related questions and as a liaison between each member and Harvard Pilgrim. Amy has more than 20 years of experience in enrollment and billing, project management, customer service, quality assurance and business analysis. She also holds a seat on the Board of The Working Dog Foundation.
Robin Polish
Administrative Assistant
Robin supports the NHIT team and the administrator by assisting with day-to-day operations and administrative processes within the office. Robin comes to us with more than 25 years of administrative and customer service experience, including public relations and marketing. Having worked in both the private and public sector, Robin joins the team after fifteen years as a paraprofessional in Grades K-4 at Bow Elementary School.