Trust Work-Life Assistance Program
Interlocal Trust’s Employee Assistance Program that is designed to help when you need it.
The Trust Work-Life Assistance program is available to all employees at the worksite and members of their household, regardless of enrollment in the NHIT health program. The program offers free confidential consultations, counseling and referrals for emotional and work-life balance concerns. Services are provided by New Hampshire Interlocal Trust in collaboration with KGA, Inc.
Help when you need it.
Orientation Video for Employees
Orientation Video for Managers/Supervisors
Frequently Asked Questions
What happens when you call?
Accessing the Trust Work-Life Assistance Program is easy! Simply call 1-855-853-1528. A counselor will be available to speak to you 24 hours a day, 7 days a week. They will gather information, evaluate your needs and suggest a plan of action.
What if I need additional support?
In some cases, more in-depth counseling may be recommended. Whenever possible, the counselor will refer you to a provider who accepts your health insurance. They may also reccomend support groups, self-help programs or other resources as needed.
What happens after the first call?
If you are calling about an emotional or family issue, a couselor will conduct an assessment and arrange face-to-face, phone or video counseling. This will give you an opportunity to talk about your concerns in-depth. Regardless of your situation, counselors are equipped with the skills to help provide you with the assistance you need.
How can I access the Online Services page?
You can access the Trust Work-Life Assistance Online Services page by going here. Once on the webpage you will be prompted to either create an account or enter in the NHIT dedicated company code from your HR or EAP promotional materials. We recommend creating an account to be able to take full advantage of the online trainings and other program benefits where you may need a certificate of completion.
*KGA legal disclaimer: No service, including advise and consultations, will be provided for employment-related matters, including employee or statutory benefits; matters involving the employer, NHIT or KGA, Inc. and affiliates; appeals and class actions; frivolous or unethical matters; or matters for which an attorney-client relationship exists prior to the participant becoming eligible for benefits.
If a participant wishes to retain legal representation, KGA will refer the participant to an attorney who may provide services at a 25% discount. This is not a guarantee of the least expensive attorney. Should the participant retain an attorney through a KGA referral, he/she is doing so outside the EAP services provided through the Employer and the participant is responsible for all fees and costs associated with legal services.